Introduction
This Privacy Policy describes how SP Fernandez Pty Ltd trading as Virtual Support Superstars (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site (the “Services”).
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
We collect personal information directly from you when you:
* Make a purchase or place an order
* Create an account or register for a service
* Contact us with a question or concern
* Participate in a survey or competition
We also collect personal information automatically when you:
* Visit our Site
* Use our Services
* Interact with our emails or advertisements
The types of personal information we collect include:
* Identifiers such as name, email address, phone number, and address
* Commercial information such as order history and purchase details
* Internet or other similar network activity, such as browsing history and cookies
We use your personal information for the following purposes:
* To provide the Services and fulfil your orders
* To communicate with you and respond to your inquiries
* To improve our Services and Site
* To personalise your experience and provide targeted advertising
* To comply with applicable laws and regulations
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to third parties for legitimate purposes, including:
* Vendors and service providers who perform services on our behalf
* Business and marketing partners
* Affiliates and related companies
* Law enforcement agencies and regulatory bodies
We do not sell or share your personal information with third parties for their own marketing purposes.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and other tracking technologies to collect information about your browsing habits and preferences. This information is used to personalise your experience, provide targeted advertising, and improve our Services.
You can manage your cookie preferences by adjusting your browser settings or using our cookie management tool.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We also take steps to ensure that your personal information is accurate, complete, and up-to-date.
We retain your personal information for as long as necessary to provide the Services, comply with applicable laws, and achieve our business purposes.
YOUR RIGHTS AND CHOICES
You have the right to:
* Access and correct your personal information
* Opt-out of targeted advertising and marketing communications
* Request deletion of your personal information
* Lodge a complaint with the Office of the Australian Information Commissioner
If you wish to exercise any of these rights, please contact us using the details below.
CONTACT US
If you have any questions or concerns about this Privacy Policy, please do not hesitate to get in touch.
Contact Information:
SP Fernandez Pty Ltd trading as Virtual Support Superstars enquiry@virtualsupportsuperstars.com.au
Sutherland Shire, NSW
0425 233 660
ABN: 79 677 999 405